Survey Results Reaffirm Quality of Care:
[From RHA Faces - Volume 3]

In North Carolina, licensed facilities serving people with developmental disabilities must successfully complete an annual survey. The NC Division of Facility Services is the agency charged with developing, implementing, and enforcing the rules that govern the survey process.

RHA has a long history of successful survey results at all facilities located across the state. We are particularly proud of the recent results for our facilities in Cumberland County. Readers who are well informed will note that the survey climate in Cumberland County in recent years has fallen under increased levels of scrutiny as a result of practices from some providers that cast a negative impression of group homes. Providers like RHA remain dedicated to the provision of quality supports, and cooperate fully with the survey process. As a result, RHA passed all surveys completed so far this year with flying colors, receiving no conditional tags. Special recognition goes out to the staff of Old Wilmington Road, which was surveyed in March and received zero deficiencies. Administrator Jan Herring reports, “The success of our surveys is greatly due to the emphasis RHA places on staff development. This includes specialized training and qualified professionals working directly with staff in the RHA homes.