Guardian Satisfaction Survey July 2004

In July 2004,the guardians of people receiving residential services from RHA Health Services, Inc. received a Guardian Satisfaction Survey. Of the 639 surveys sent, 217 were completed and returned, for a return rate of 34%,which is actually considered an excellent response rate. The survey contained 13 questions on a variety of issues listed below. Responses were gathered using a rating scale where 5 = Always, 3 = Sometimes, and 1 = Never. The average rating across all questions was 4.5,indicating highly favorable responses overall. Ratings per question ranged from 4.0 to 4.8,indicating highly favorable results per question.